Contact Center Specialist

Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.

You are invited to apply for the position.

Duties

• Responsible to follow and respect all company and division procedures
• Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
• Support and provide superior service via phones, e-mails/others as a receiver and caller
• Use questioning and listening skills that support effective telephone communication
• Use in correct and effective way all internal systems and applications
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

Skills

• Excellent communication skills
• Strong Negotiation Skills
• Very good knowledge of English
• Knowledge of MS Office package
• Telecommunication awareness
• Available to work in shifts

Experience

• Experience in similar position will be an advantage.

Education

• Bachelor Degree

Interested candidates should apply online through www.albtelecom.al

Deadline of application is June 30, 2020

We will be glad to interview all candidates selected from the CV screening.

HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT