Contact Center Specialist

Do you find yourself suitable?

Duties

• Responsible to follow and respect all company and division procedures
• Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
• Support and provide superior service via phones, e-mails/others as a receiver and caller
• Use questioning and listening skills that support effective telephone communication
• Use in correct and effective way all internal systems and applications
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects

Skills

• Excellent communication skills
• Strong Negotiation Skills
• Very good knowledge of English
• Knowledge of MS Office package
• Telecommunication awareness
• Available to work in shifts

Experience

• Experience in similar position will be an advantage.

Education

• Bachelor Degree

Interested candidates should apply online through www.albtelecom.al

Deadline of application is 7^th of February 2022.

We will be glad to interview all candidates selected from the CV screening.

HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT