Contact Center Specialist

Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.
You are invited to apply for the position.

Duties

  • Responsible to follow and respect all company and division procedures
  • Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
  • Support and provide superior service via phones, e-mails/others as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication
  • Use in correct and effective way all internal systems and applications
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Skills

  • Excellent communication skills
  • Strong Negotiation Skills
  • Very good knowledge of English
  • Knowledge of MS Office package
  • Telecommunication awareness
  • Available to work in shifts

Experience

  • Experience in similar position will be an advantage.

Education

  • Bachelor Degree

Interested candidates should apply online through albtelecom.al


Deadline of application is March 18th , 2019

We will be glad to interview all candidates selected from the CV screening.


HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT

Përditësuar: 4 Mars 2019