Contact Center Specialist
Do you find yourself suitable?
- Responsible to follow and respect all company and division procedures
- Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
- Support and provide superior service via phones, e-mails/others as a receiver and caller
- Use questioning and listening skills that support effective telephone communication
- Use in correct and effective way all internal systems and applications
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Excellent communication skills
- Strong Negotiation Skills
- Very good knowledge of English
- Knowledge of MS Office package
- Telecommunication awareness
- Available to work in shifts
- Experience in similar position will be an advantage.
- Bachelor Degree
Interested candidates should apply online through www.albtelecom.al
Deadline of application is 7th of February 2022.
We will be glad to interview all candidates selected from the CV screening.
HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT