Retention Specialist

Do you find yourself suitable!

Purpose of Position:

Handle and resolve complaints in accordance with the Complaints Handling Procedures and contract termination requests with the internal procedure of the department.

Main Duties

  • Effectively and accurately investigate requests within set timescales.
  • Ensure all requests logs are registered & are kept updated with all required information and actions taken.
  • Treat daily requests for post2pre/termination for B2C customers.
  • Analyze customer data and based on treatment schema prepare an accurate response for the Company Shops & Customer (B2C).
  • Negotiate when needed with the customers that have requested the contract termination and try to keep them thru offers according to the policies.
  • Handle the documents’ correctness and forms of contract termination/post2pre.
  • Check the MSISND status as charging manager, offers status, contract status of customers, and inform Shops based on the flow.
  • Provide reports as appropriate both to internal and external usage.
  • Report to the superior any probable problems and look after for a valid and on-time solution.
  • Provide ideas, suggestions, and solutions based on daily/weekly/monthly analysis.
  • Support team members when is needed.
  • Assist the direct superior in any request.
  • Other duties as per job responsibilities.


  • Very good knowledge of Microsoft Office Package;
  • Very good communication and formal writing skills;
  • Very good knowledge of the English language;
  • Very good negotiating skills, Ability to multi-task, prioritize and meet deadlines; Excellent analytical and problem-solving skills;
  • Able to work with minimal supervision, Confidentiality, Team spirit;


  • Similar experience consider as an advantage;


  • University Degree;

Interested candidates should apply through or

Deadline of application is 25/11/2022

We will be glad to interview all candidates selected from the CV screening


Përditësuar: 16 Nëntor 2022