Service Delivery Specialist

Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.

You are invited to apply for the position.

Purpose of Position

Prepares technical solutions, prepare technical requirements and cooperates with technical teams & departments for providing services to large customer.

Main Task

  • Achieve deeper knowledge of the configurations covered by other teams, departments;
  • Using all the tools for subscriber operations like; JIRA, , CRM;
  • Improve corporate customer's database;
  • Reducing the respond time to 48 hours for the solution of the requests coming from Corporate and wholesales Sales;
  • Reconciliation of Corporate and Wholesale Customers with Fraud management sales;
  • Provide support to Inter Operator Sales. Improvement of response time with full technical specification;

Skills

  • Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Leased Line, Voice, SIP Ethernet SDH;
  • Very good knowledge of Windows, Microsoft Office, CRM, GIS, Google Earth
  • Very Good knowledge of English language;
  • Positive Attitude, Team Work;
  • Effective communication skills;
  • Availability to work overtime when needed;

Experience

  • At least 1 year of experience in telecommunications industry;

Education

  • University Degree in Telecommunication Engineering, Electronic Engineering or IT;

Interested candidates should apply through www.albtelecom.al.

Deadline of application is March 10, 2021

We will be glad to interview all candidates selected from the CV screening

HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT

Përditësuar: 2 Mars 2021