Service Delivery Specialist

Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.

You are invited to apply for the position.

Purpose of Position

Prepares technical solutions, prepare technical requirements and cooperates with technical units & departments for providing services to large customers. The main projects are providing services for business clients, corporates, national and international operators, institutions etc. Participates together with the sales personnel in presentation of services to clients

Main Tasks

  • Achieve deeper knowledge of the configurations covered by other teams, departments;
  • Using all the tools for subscriber operations like; JIRA, , CRM,OTRS;
  • Improve corporate customer's database;
  • Reducing the respond time to 48 hours for the solution of the requests coming from Corporate and wholesales Sales;
  • Reconciliation of Corporate and Wholesale Customers with Fraud management sales;
  • Provide support to Inter Operator Sales. Improvement of response time with full technical specification;

Skills

  • Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet SDH etc;
  • Very Good knowledge of English language;
  • Able to work under pressure;
  • Able and willing to work in team;
  • Excellent written and verbal communication skills;
  • Availability to work overtime when needed;

Experience

  • Minimum 1 year of experience in telecommunications industry;

Education

  • University Degree in Telecommunication Engineering, Electronic Engineering or IT;

Interested candidates should apply online through www.albtelecom.al

Deadline of application is September 27th, 2019

We will be glad to interview all candidates selected from the CV screening


HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT

Last Update: 13 September 2019