Service Desk Specialist
Get this opportunity!
Purpose of Position:
'Handel all subscriber provisioning ADSL, PSTN, VDSL, FIXGSM, IPTV, SQL Server
- Using all the tools for subscriber operations like: JIRA, CRM, OTRS
- Interface to Sales, Customer Operations, and Shops
- Assign the tasks to respective back offices for individual subscriber operations.
- Cooperation and interfacing with Billing, Customer Operations, Contact Center, Retail Sales sector, Network O&M etc. for main job fulfilment pre sales activities for all subscribers (FIXGSM, PSTN, ADSL, VDSL, IPTV etc.)
- Understanding of RADIUS, DNS, firewall, packet captures, VM, TCP/IP, VLAN, WLAN, VPN and WIFI protocols and technologies.
- Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet SDH etc.
- Very Good knowledge of English language
- Able to work under pressure
- Able and willing to work in team
- Availability to work with shifts
- 1 year of experience in telecommunications industry.
- University degree in Telecommunication Engineering, Electronic Engineering or IT.
Interested candidates should apply through www.albtelecom.al .
Deadline of application is 15th of July 2022.
We will be glad to interview all candidates selected from the CV screening
HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT