Service Desk Specialist

Get this opportunity!

Purpose of Position:

'Handel all subscriber provisioning ADSL, PSTN, VDSL, FIXGSM, IPTV, SQL Server

Main Tasks

• Using all the tools for subscriber operations like: JIRA, CRM, OTRS
• Interface to Sales, Customer Operations, and Shops
• Assign the tasks to respective back offices for individual subscriber operations.
• Cooperation and interfacing with Billing, Customer Operations, Contact Center, Retail Sales sector, Network O&M etc. for main job fulfilment pre sales activities for all subscribers (FIXGSM, PSTN, ADSL, VDSL, IPTV etc.)

Skills

• Understanding of RADIUS, DNS, firewall, packet captures, VM, TCP/IP, VLAN, WLAN, VPN and WIFI protocols and technologies.
• Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet SDH etc.
• Very Good knowledge of English language
• Able to work under pressure
• Able and willing to work in team
• Availability to work with shifts

Experience

• 1 year of experience in telecommunications industry.

Education

• University degree in Telecommunication Engineering, Electronic Engineering or IT.

Interested candidates should apply through www.albtelecom.al .

Deadline of application is 15^th of July 2022.

We will be glad to interview all candidates selected from the CV screening

HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT