Fix Selfcare Terms and Conditions

Terms of Use:

  1. Definitions

The following terms shall have the meanings ascribed as follows:

1.1 "Provider" and/or "Us” and/or "We” means Albtelecom sh.a with head office at: Autostrada Tiranë-Durrës, Km 7, Kashar, Tiranë, with VAT-ID NO. J61824053N

1.2 "Profili im Fiks" and/or “Service” means an online portal application giving facility to subscribers to watch Albtelecom products and/or services information that are already received or can be received by them, having included several Menus in it, including but not being limited to ALBtelecom Special Menu.

1.3 "Sn it, including n it d but not being limited to them on ubscriber" and/or "You" means residential client having signed a subscription contract for fix services and enter this agreement with Provider.

1.4 Fix Service – refers to fix telephony and/or Internet and/or IPTV

1.5 ALBtelecom Special Menu means the benefiting of benefits by third partner parties of ALBtelecom through dedicated ALBtelecom Special menu.

1.6 Beneficiary of Benefit means the person showing the Code at sales points/counters of Benefit Provider/Partner trader of ALBtelecom, which code may have been benefitted directly from ALBtelecom Special Menu, or being transferred by user having met the conditions published in ALBtelecom www.albtelecom.al

  1. Acceptance of terms of use

These terms and conditions apply for the use of Profili im Fiks Service through Website with all respective menus owned or operated by Us. BY CLICKING ON "ACCEPT” BUTTON, YOU AGREE THAT THE CONTACT POINT DESCRIBED IN SUBSCRIPTION CONTRACT FOR FIX SERVICES IS THE AUTHORIZED PERSON TO ACT ON YOUR BEHALF CONSISTENT WITH CONDITIONS OF THIS AGREEMENT AND YOU ACCEPT THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO FULFILL ALL THE CONDITIONS, TERMS AND NOTICES INCLUDING OR THAT REFER TO THIS AGREEMENT. IN CASE YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN CLICK ON THE BUTTON “GO BACK” In case you do not accept the conditions provided herein, then there shall not exist any agreement between You and Us, therefore the provider is not obliged to provide You with the Service together with respective menus. You accept and agree that the form and type of Service together with respective menus can be changed time after time by Provider through Website without prior notice. You accept and agree that We can interrupt ( permanently or temporary) the provision of Services ( or any feature within the Service) towards You at provider`s sole discretion, without prior notice.

  1. The rights of use

Subject to your compliance with the Terms of Use, We equip you with a non-transferable and non-exclusive license to use and access the Service with all respective menus (including herein ALBtelecom Special) through the Website, only for non-trade use. No license is issued to perform any of the following actions and You agree not to perform any of the following actions: (i) to modify, copy, transmit, display, perform, reproduce, publish, license, create derivative works, transfer, damage, collect or sell any information or Services together with its respective Menus from the website without the prior written consent of Provider, (ii) to trade or use the Services together with its Menus for commercial use towards third parties and/or allow a third party to use the Services together with its respective Menus, commercial allocation of time, or use by service offices, and (iii) to cause or to allow the dismantle, re-composition, or change of Website technology. In any case, You accept and agree that any request made through Service for new packages activation should be accompanied by your presence at nearest ALBtelecom shop in order to sign the necessary documentation and activate the respective package. All other requirements for activation and/or deactivation and / or new features of Fixed Service that you already have with ALBtelecom, You should go to the nearest ALBtelecom shop to sign the necessary documentation to meet these requirements.

You agree not to use the Service together with its respective Menus or any part thereof in violation of applicable laws and regulations, and their changes from time to time.

You agree that ALBtelecom Special Service and Menu may not be available due to their incompatibility with Your end device.

In order to use the Service together with its respective Menus, You should firstly have configured Internet in your end device to enable internet navigation. ALBtelecom shall not be responsible for wrong, inaccurate configurations or non-operation of internet service for cases beyond ALBtelecom`s control and responsibility. Service availability and performance depends on memory, storage, and limitations of your end Device. Your end device can be exposed to viruses or other harmful applications through the Service, which are beyond our control and responsibility as a Provider.

In order to access ALBtelecom Special Menu, you should have met the conditions published in ALBtelecom website www.albtelecom.al

After having received the respective Code, in order to obtain the Benefit you should show up at sales points/counters of Benefit Provider/Trader together with the Code.

You are entitled to transfer the Code of awarded Benefit to a third person without any extra cost to you. Referring to aforementioned, as per the meaning of this Agreement, the recipient of Benefit shall be the person presenting the respective valid beneficiary Code to sales points/counters of Benefit Provider/partner Trader of ALBtelecom.

You are aware that the used and/or expired Codes (the validity term of which has expired), doesn`t entitle you to obtain the respective Benefit.

You are fully responsible for your actions related with all the actions that you perform, the content that you download and the way of use of Service together with respective Menus in website, including the protection of password and its access from third parties.

In case you are 18 years or older, you shall be personally liable for your charges arising from the use of Service together with its respective menus provided by ALBtelecom.


In case you are under 18 years old, you and your parents or your legal guardian shall be liable for your charges arising from the use of Service together its respective Menus.

You are aware and agree to provide us during registration procedure with your personal information for your phone number, contact point and the password selected by the User, and Albtelecom shall collect information regarding your phone and the way of use of application/ service, that is necessary for functioning of service together with its respective Menus.

Albtelecom uses the collected information in order to provide the required service, giving of support in case of any problem, to provide maintenance and to optimize and improve service performance. ALBtelecom maintains the collected information in secure way in ALBtelecom servers, in compliance with respective provisions of applicable legislation on personal data protection.


Albtelecom may send you communications (SMS and/or emails from the system), including but not being limited to registration confirmation, reminders for passwords, updates for service changes by including notices that we may send to you regarding service use by you.

ALBtelecom is not responsible for the quality, warranty and safety of Benefit resceived from sales points/counters of Benefit Provider/partner trader of ALBtelecom. You are responsible that you are benefiting freely and voluntarily the Benefit and shall hold ALBtelecom harmless in this regard.

You agree to hold us harmless from any claim, liability, losses, damages, costs, or expenses (including without limitation reasonable attorney's fees) arising out of or related with Service use by you together with respective Menus, any downloaded or uploaded matrial through the Service together with respective Menus, any action taken by you in relation with Service use by you, any violation of any third party`s rights or violation of law or regulations, or any violation of these Terms of Use.

  1. Trademarks and Copyrights

This website that enables the provision of Services together with the respective menus contains registered trademarks and trademarks which are protected under Albanian law in force and international law. Unless otherwise suggested, trademarks are owned by the Provider. You are not permitted to use Albtelecom trademarks except (a) by printing a copy of Albtelecom Website as provided below according to copyright permission; (b) through a lawful reference to ALBtelecom or an ALBtelecom product or service with proper recognition of trademark status; or (c) with the prior written consent of ALBtelecom. The material in this website is the copyright of the Provider and it is protected by copyright and Intellectual Property right under the laws of Albania and international law. You can (a) store a soft copy or print a copy of any part of this website for your information and research; or (b) to reproduce and communicate to the public any part of this website regarding the non-commercial use of social media websites, provided that in any case you shall not modify the reproduction and to include the copyright notice. “All Rights Reserved © 2020 Albtelecom sh. A ". You should not reproduce, publish, display publically, communicate with the public, or make any adaptation of the content, including audio and video clips, except the prior wrriten approval of Albtelecom.

In case You have not reached the age of 18 years, You can`t use the Website and Service except under the supervision and permission of a parent or guardian. In this case, You should have a parent or guardian to review and accept the conditions set out in this agreement.

  1. Privacy

We are committed to adaptation of highest standards to protect personal information. In case you are an Albtelecom subscriber, then your contract with Albtelecom stipulates that our Privacy Policy will regulate the way on how We will find, use and disclose the personal information that we receive about you. Please see the Privacy Policy.

Albtelecom or the authorized persons of Albtelecom may contact you from time to time via mail, telephone, E-mail or text message regarding details of specific promotions or information on various ALBtelecom products or services. By using the service and accepting these terms, You expressly agree to such contact. In case you do not want to receive details on such promotions, You should contact ALBtelecom`s customer care.

  1. Rejection

Provider can make periodical changes of information and materials in website and/or Services together with its respective Menus.

The information, photography, text, graphic and other materials provided on Website are dedicated for informational purposes only and are not intended to constitute an offer or request or advice or opinion to buy, sell or trade any product or service. . The Service, together with its respective Menus, the product and any material on this website, if applicable, is offered "as is" and without any warranty, whether express or implied. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and adaptability for a particular purpose. Neither Us nor any of our respective licensors or suppliers warrant that any function contained in the website shall be uninterrupted or error-free, that the defects shall be corrected, or that the website or server that makes them available is free of viruses or other harmful components. Neither Us nor any of our respective licensors or suppliers warrant or make any declaration related with the use or results of the use of the services, products or materials in this website regarding correctness, accuracy, credibility, etc. You understand and agree that you download or receive materials or data through the use of website at your discretion and at your own risk and that you are solely responsible for any damage to your computer system or loss of data resulting from download of these materials or data.

We do not support, insure, or guarantee any products or services offered on website. We are not a party to and do not monitor any transactions between users and providers of products or third party services.

  1. Confidentiality

You should keep confidentiality of passwords and other codes of access and/or registration data in Service, and take reasonable precautions measures to avoid disclosing of them and other confidential information regarding the Service.

You shall not transfer their Service right use to any other person without the written consent of the Provider, subject to any conditions that the Provider may require.

You shall in no way resell or redistribute the Service to any other person unless being disclosed at application time and the Subscriber receives the Provider`s written approval.

You are solely responsible for activities of any person you permit, by any act or omission, whether negligent or otherwise, to access your account.

You undertake and agree that the Provider does not monitor and can`t monitor or control the content and information accessed through the Internet and that the Provider is not responsible in any way for the content or information accessed through the Internet.

  1. Governing law and Judicial issues

These terms of use are defined, construes and applied under the legislation of the Republic of Albania. Possible disputes that may arise from the interpretation or fulfillment of this term of use should be referred to the competent District Court.

In case any of these terms and conditions results to be illegal, invalid or for any reason unenforceable, then this provision shall be deemed to be separate from other terms and conditions and shall not affect the validity and enforceability of the other provisions. This is the entirety of the agreement between You and Us related with what is provided herein. These Terms of Use can be changed only by our posting of changes to these terms and conditions. Any waiver from the provisions of the Terms of Use shall be valid only upon being made in written and signed by the legal representative of provider.

  1. Customer Care Service

In case you need assistence regarding the Service included in its respective Menus such as ALBtelecom Special Menu etc, please contact Customer Care Service by any of following means:

E-mail Kujdesi_Abonentit@albtelecom.al

Telephone 123 or 042200123

WhatsApp / Viber +355672000123

Facebook / Instagram Inbox ALBtelecom website

Live chat www.albtelecom.al

  1. Miscellaneous

This agreement is independent of any other existing contract that You may have with Us.

ALBtelecom is entitled to amend or interrupt time after time and for any reason, and at any time these Terms of Use without any notice.

Terms and Conditions set out in this agreement constitute a legally binding contract between the Provider and You.

These terms and conditions shall commence on the date when You enter your data for the receive of Service and shall continue for that long that You shall use the Service.

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Last Update: 17 September 2018