Selfcare Terms and Conditions

Terms and conditions that regulate the use of “Mobile Self Care Application” Service

These are the terms and conditions that regulate the use of “Mobile Self Care Application” Service of Albtelecom sh.a.

These terms and conditions constitute a legal agreement between you as a user and Albtelecom sh.a.

BY CLICKING ON THE “ACCEPT” BUTTON BELOW:

YOU AGREE TO ACT IN COMPLIANCE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND COMPLY WITH ALL THE TERMS, CONDITIONS CONTAINED IN THIS AGREEMENT!

IN CASE YOU DO NOT AGREE TO ACT IN COMPLIANCE WITH THE TERMS AND CONDITOINS OF THIS AGREEMENT, CLICK ON THE BUTTON “DO NOT ACCEPT” BELOW .

In case you do not agree to act in compliance with the terms and conditions herewith, there shall not be constituted any Agreement between you and Albtelecom and Albtelecom shall not be liable to offer you Mobile Self Care Application Service or the Application.

Albtelecom is entitled to amend any or some of the conditions and terms herewith, upon reasonable notice including publication of a new version for the Service.

Further you agree that your continuous usage of the Service constitutes the acceptance of the conditions herewith, with the relevant amendments.

Upon acceptance of the terms and conditions herewith you will be entitled to download and use the Mobile Self Care Application Service.

The download and usage of the Mobile Self Care Application Service shall be free of charge, except the fee on navigation and internet use depending on the WiFi access point, 3G or 4G.

Definitions

The following terms shall have the meaning as follows:

  • Albtelecom sh.a. (“Albtelecom”) is a joint stock company, established as per the Albanian Law, Headquarters at Autostrada Tiranë – Durrës, Km 7, Kashar, Tiranë, NIUS J61824053N.
  • Application “is the Self Care Application Service downloaded by you via your mobile phone from the online stores (Google, Apple, Windows, and Blackberry). Moreover, at Albtelecom official website shall be displayed links that will direct the user to the above stores.
  • "You/ User" is the person that uses the Self Care Application Service and is a subscriber (postpaid, prepaid and/or hybrid) in Albtelecom mobile telephony network.
  • “Party” – User or Albtelecom, as the case may be.
  • “Parties” – User and Albtelecom
  • “Mobile Self Care ApplicationService is the service that enables to the subscribers of Albtelecom mobile telephony network to download in real time the details of their account and invoice, monthly consumption, invoices, status of services, use of their packages (phone calls, sms, internet), and Support, Map, Card Payment (recharge and invoices) and consists of the download of the application in your mobile phone without any additional charge.

Rights of Use

Albtelecom grants you non-exclusive rights to use the Application and Self Care Service. Albtelecom does not have any responsibility or liability nor grants you any license/rights to use the Application and Self Care Service with a non-Albtelecom network or SIM card.

You are not allowed to copy, modify, reverse engineer or disassemble the Application or Mobile Self Care Service or any part thereof.

You are not allowed to transfer, assign, sublicense, or otherwise distribute or enable any third party to use the Application and Mobile Self Care Service or any part thereof. You agree not use the Application and Mobile Self Care Service or any part of it in violation with the applicable legislations or rules and any relevant amendment.

You accept that the Application and Mobile Self Care Service may not operate because of non-compatibility with your mobile phone.

To use the Application and Mobile Self Care Service you should configure your mobile phone to make possible the internet navigation. Albtelecom is not liable for any wrong, inaccurate configuration or internet service non-operation for issues that are out of control and liability of Albtelecom.

Intellectual Property Rights

You shall not benefit any Intellectual Property right or other related rights, including patents, designs, trademarks, copyrights in relation with the content of the Application and Mobile Self Care Service.

The provision from Albtelecom of the Application and Mobile Self Care Service does not intend the transfer of Intellectual Property rights owned by us or licensed providers of the Application and Mobile Self Care Service, but solely the license to use the Application and Mobile Self Care Service as per the Terms and Conditions of Use of the Application and Mobile Self Care Service.

The use of the Application and Mobile Self Care Service is protected by the applicable law in the field of Intellectual Property. You are not allowed to print, copy, reproduce, distribute, modify or duplicate in any way, in whole or in part, the software or other materials granted to you in relation to the Application and Mobile Self Care Service, unless with the preliminary written approval of Albtelecom.

Responsibility and rules of use of the Application and Service

You are fully responsible for any action you take, the content that you download and way of use of the Service and Application, including the password protection and its access by third parties.

If you are 18 years or older, you shall be held the only person responsible for your liabilities arising out of the usage of the Application and Mobile Self Care Service provided by Albtelecom.

If you are under 18 years old, both you and your parents or your legal guardian shall be held responsible for your liabilities arising out of the usage of the Application and Mobile Self Care Service.

By using the Application and Mobile Self Care Service, you undertake the following:
Noncommercial use of the Application and Mobile Self Care Service. The Service is only for personal use by Albtelecom customers and may not be used for commercial activity, unless explicitly approved by Albtelecom in writing.

If you are to link to the Albtelecom network, you agree: (i) to not replicate the Application and Mobile Self Care Service (ii) to not undertake any action related to or causing display of disdainful or misinformation content about Albtelecom.

You are aware and accept that during the registration procedure, You will provide us with your personal information about your phone number, the electronic post address and password selected by the User and Albtelecom will gather information about your mobile phone and way of use of the application/ service, which is necessary for the operation of the application/service (such as: language, equipment and statistic of use).

Albtelecom uses the gathered information to provide the required service, to provide support in case of any problem, to provide content and to optimize and improve the service performance. Albtelecom keeps safe the gathered information in Albtelecom servers in compliance with the relevant provisions of the applicable law on personal data protection.

Albtelecom may send you communications (SMS and/or emails from the system), including but not limited to registration confirmation, reminders for the passwords, updates for changes made to the service including notices that we may send regarding your use of the service.

Albtelecom is entitled to use your information for marketing purposes if you have given your consent in regard to this. By using this service and accepting these conditions you give your consent for the usage of your data as per above by Albtelecom. If you do not want that your information to be used for marketing purposes, please send a request at info@albtelecom.al address.

Contact for personal data. You as a user under the quality of the subject of personal data have the right to require access to your data and to require the correction or update of these data in compliance with the Law 9887, date 10.3.2008 «On personal data protection», as amended. The request may be sent at info@albtelecom.al

Exclusions of Warranty and Limitation of Liability

To the fullest extent permitted by the applicable law, the Application and Mobile Self Care Service is provided to you "as it is" without any guarantee or other conditions regarding the Application and Mobile Self Care Service by the licensed providers of the Application and Mobile Self Care Service.

We or our licensed providers of the Application and Mobile Self Care Service shall not be liable against you including but not limited to any reimbursement, compensation, damage and/or loss regarding the loss of present or prospective profits, loss of revenue, turnover of sales; loss of good name; loss or damage to reputation; loss of contracts or customers; loss of anticipated savings; loss of or damages to data or programs or any other reasons whatsoever or indirect, special, incidental or consequential damages whether arising in tort (including negligence), or because of the contract and even if we or our licensed providers of the Application and Mobile Self Care Service have been informed about the possibility of such losses or damages.

Customer Care Service

In case you will need assistance with regard to the Application and Mobile Self Care Service, please feel free to contact:
Customer Care Service at 123, or 042200123

Applicable Law and Jurisdiction

These General Terms and Conditions for the use of the Application and Mobile Self Care Service shall be governed by the laws of Albania. In case of any disagreement regarding to them, the Parties engage to resolve the disagreement in good understanding. Otherwise, the parties shall refer the case to Tirana Judicial District Court.

Last Update: 30 January 2017