Mobile service help

What do I need to know about the postpaid SIM card?

Broshura SIM kontrate


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What do I need to know about prepaid SIM card?

Broshura SIM prepaid


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How long is my SIM card valid for?

The lifecycle of the prepaid number is based on the last recharge date.

The SIM card enjoys active status for a period of 6 months from the date of the last recharge.

After the 6-month period from the last date of recharge expires and the customer has not made another recharge, then the number goes into passive status, where the customer can receive calls or SMS but can not initiate calls or SMS. This passive status lasts 3 months.

After the 3-month period expires in passive status and again the client has not recharged, then incoming and outgoing calls are blocked on the SIM card. In this status the number stays for 3 months.

If no recharge is made even after this 3 months, the number is permanently closed.


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Last Update: 5 November 2021