The SuperFamily Group

Create your own SuperFamily group!

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The whole family receives telecommunications services from ALBtelecom

...with SuperFamilja!

  • Up to 100% monthly discount for your package with IPTV / Internet /Fixed telephony
  • Up to monthly 4GB Internet ift for mobile group numbers
  • Click-On service, exclusively for you!

Are you part of a Superfamilja group?

… With SuperFamilja you benefit now:

- 200 ALL discount on monthly fixed service tariff

For prepaid individual members and Control tariff plans - for each activation of Super packages by prepaid and control mobile members, apply 200 ALL discount on fixed invoice.

▪ For individual contract numbers - for each individual contract number being SuperFamilja group member, in case the contract is in active status and has no outstanding invoices on date 1 of each month, 200 ALL discount will be applied to fixed invoice.

- monthly 1 GB internet gift

  • For prepaid individual numbers and Control tariff plans - the next day after each Super packages activation.
  • For individual contract numbers - on monthly date 1 in case the contract is in active status and has no outstanding invoices.

Note: The above changes will only apply to customers becoming part of Superfamilja commencing from 02.07.2020. Clients having become part of Superfamilja before date 02.07.2020 shall be affected by the changes commencing from 02.08.2020 due to the obligation for 30 days prior notice.

How to get up to 100% discount on the fixed services?

     

The discount on monthly IPTV, Internet or Fixed service tariff can be benefited from prepaid and individual contract mobile group members activity.

  1. 200 ALL value (VAT included) shall be discounted from monthly “fixed services” tariff (which includes fixed telephony and/or IPTV and/or internet). This discount will be applied for each purchase of Super packages by prepaid mobile members and in the Control plans of SuperFamilja group, and for each individual contract member having no outstanding charges on monthly date 1.
  2. The applied total amount discount in fixed invoice is calculated by collecting 200 ALL for each Super package activated by mobile members and 200 ALL for each postpaid number having no outstanding invoices on date 1 of month. The 200 ALL discount value is VAT excluded.
  3. The benefits of being part of SuperFamilja Group can be provided only for monthly prepaid Super mobile packages being activated upon the receipt of confirmation message by mobile number having become part of the Group.
  4. The 200 ALL discount in the Group creation month will be calculated only for the monthly prepaid mobile packages and the members with individual contracts that have been activated after the mobile number has received the confirmation message of having become part of the Group.
  5. In case the individual contract numbers part of SuperFamilja Group are blocked in one direction or in both directions due to non-payment, the 200 ALL discount shall not be applied in fixed invoice as long as the fixed services are blocked.
  6. The 200 ALL discount (VAT included) will be applied even if the mobile members of SuperFamilja group are part of the promotional offers providing discounts in monthly prepaid Super mobile packages.
  1. All mobile family group members within SuperFamilja group benefit monthly 1 GB internet bonus with monthly validity under the following conditions:

o For prepaid individual numbers and in control plans - after each Super packages activation.

o For postpaid numbers - on monthly date 1 in case the contract is in active status and has no    outstanding invoices.

  1. The bonus internet volume will be consumed at each 10 KB interval.
  2. The benefits of monthly packages and internet bonus are not valid in roaming.
  3. The monthly packages balance can be verified by sending an SMS with text “Balance” to number 145

For use and benefits of SuperFamilja Group

  1. All fixed or mobile services subscribers, part of individual tariff plans (for postpaid fixed services and for mobile service with prepaid tariff plans) have the opportunity to be part of the SuperFamily group created by a fixed number or to receive invitations from fixed number to be part of the SuperFamily group.
  2. A fixed or mobile number with prepaid Standard tariff plans, Super Riniring, individual Control or individual Super Smart can be part of on only one SuperFamily group.
  3. The SuperFamily Group will have a minimum of 2 members (one member with a fixed number and one member with a mobile number) and a maximum of 5 members (one member with a fixed number and up to 4 members with mobile numbers).
  4. The mobile members becoming part of the group shall receive an informative SMS for the group to which they became part, and in case they do not agree they can call within 48 hours the Customer Service at 123 number to request the removal of their number from the group.
  5. All SuperFamily group members cannot leave the group within 90 days term upon group membership, except in case when SuperFamily Group members refuse to be part of the group up to 48 hours from membership time.
  6. The subscriber holding the fixed number can remove the existing SuperFamily Group members within 90 days from the moment of joining the group and deactivate the Group within 90 days upon its creation.
  7. The Operator and/or the Company/Persons authorized by him, will process the subscribers` personal data based on provisions of legislation into force, for creation, operation and modification of SuperFamilja Group.

 

Benefits of SuperFamily group members

  1. The 200 ALL value (VAT included), will be discounted from monthly fee of “fixed services” (which includes fixed Telephony and/or IPTV and/or internet). This discount will apply to any purchase of Super packages by prepaid mobile members and and Control plans members of SuperFamilja group, and for each individual contract member having no outstanding charges on monthly date 1.   
  2. The benefits of being Superfamilja monthly prepaid Super mobile packages being activated after the mobile number has received the confirmation message of having become part of the Group.
  3. In Group`s creation month, the 200 ALL discount shall be calculated only for monthly prepaid mobile packages and individual contract members being activated after the mobile number has received the confirmation message of having become part of the Group.
  4. The discount mentioned in point 7 doesn`t exceed with negative value the monthly fixed services subscription, meaning that the monthly fixed telephony service tariff value  reaches up to 0 ALL for the given month depending on monthly prepaid mobile packages activation by group members.
  5. The discount shall be applied only to monthly fixed services tariff and not to the total invoice generated by subscriber due to consumption outside the benefits of the tariff to which he belongs.
  6. In case the fixed services are blocked in one direction or in both directions due to non-payment, then the monthly prepaid mobile packages activations by group members and monthly subscriptions for individual contract members shall not provide discounts on monthly fixed services tariff as long as fixed services are blocked.
  7. The 200 ALL discount (VAT included) will be applied even if the mobile members of the SuperFamily group are part of the promotional offers that offer discounts on monthly prepaid Super mobile packages.
  8. All mobile family group members within SuperFamily group benefit monthly 1 GB internet bonus with monthly validity under the below conditions:
  • For prepaid individual numbers and in control plans - after each Super packages activation.
  • For postpaid numbers - on monthly date 1 in case the contract is in active status and has no outstanding invoices.
  1. The bonus internet volume will be consumed at each 10 KB interval.
  2. The benefits of monthly packages and internet bonus are not valid in roaming.
  3. The monthly packages balance can be verified by sending an SMS with text “Balance” to number 145.

  

Leaving from SuperFamilja group

  1. In case the fixed number contract is closed at subscriber`s demand or for non-payment reason, then the group is automatically dissolved.
  2. In case one group member is registered to monthly mobile packages and then leaves the group, the package shall continue to be valid until its validity term termination, whereas the internet bonus volume shall be immediately terminated if it is not consumed.
  3. In cases when the members leave ALBtelecom network or the numbers are closed, then they shall be automatically removed from SuperFamily group, and can be replaced by other members if the maximum number of members is not completed.
  4. In case the group consists of a fixed number and a mobile number and the mobile number leaves the network or it is closed, the group will be automatically dissolved.
  5. In case SuperFamily group is dissolved, all group members shall be notified by a SMS.

ALBtelecom can change at any time these "Terms and Conditions", only through individual Notification of subscriber (which could be via SMS or phone call through IVR, or web-redirect or Pop-Up platform) at least 30 (thirty) days before their entry into force, which notification in cases when it does not contain sufficient details of changes, shall contain the address where the relevant changes are published. In case ALBtelecom Subscriber doesn`t make request for closure of SuperFamilja Group within 30 days upon Notification date, then the new conditions shall automatically enter into force for the use and benefits of SuperFamilja Group.

 

Last Update: 4 September 2018