The SuperFamily Group

Create your own SuperFamily group!

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The entire family gets its telecommunications services from ALBtelecom

...with the SuperFamily!

  • Up to 100% discount every month for your IPTV/Internet/Fixed Telephone package
  • Up to 2,000 MBs of Internet as gift every month for the mobile numbers of the group
  • The exclusive Click-On service!

How to create your SuperFamily group?

If you have an ALBtelecom contract on any fixed services: a residential package of IPTV, Internet or Landline:

  1. Visit the nearest ALBtelecom shop, and fill the declaration on the ALBtelecom mobile numbers you wish to include in the group, or send the request together with the documents (a. Fixed and Mobile number that will be part of the SuperFamily group, as well as determine who will become the Mobile Leader of the group, b. A photo of the person who owns the fixed number contract of the group where the face appears and ID appears next to the face, c. A close-up photo of the ID.) at superfamilja@albtelecom.al
  2. As per your choice, you can add fro one to four mobile numbers, which should belong to the Standard Prepaid or SuperRiniring tariff Plan.
  3. If the numbers of your family members belong to another operator, invite them to switch to ALBtelecom Mobile through the number portability, carrying the same number, but with the best packages in the market. As soon as they are part of ALBtelecom Mobile network, you can make them part of your Superfamily group in any ALBtelecom shop.

If you have a Standard Prepaid or SuperRiniring ALBtelecom Mobile plan

  1. If you have IPTV, Internet or Landline services from ALBtelecom at your home, the owner of the contract of the fixed services should compile a request in any ALBtelecom shop.
  2. If your family TV/internet or landline belong to another operator, all you have to do is switch to ALBtelecom and try any SuperMiks package. After that, get up to 100% discount for your SuperMiks package.

Are you currently part of the SuperFamily group?

You have already enjoyed the benefits of this group. Do not forget that you can add up to 4 mobile numbers to your group.

How to get up to 100% discount on the fixed services?

The discount on the monthly fee of the IPTV, internet or Landline service can be benefited only if the mobile members of the group register to the Super Packages through any registration channel.

  1. The mobile numbers of the group activate the Super packages at the ALBtelecom shop/point of sale, or through any registration channel at the official prices of the packages or offers which these numbers benefit from.
  2. ALBtelecom calculates 20% of the total price of the Super Packages paid by all the mobile members of the group within a calendar month and depletes this from the monthly fee of the fixed services package. The applied discount in no case can be greater than the value of the net value of the monthly fee (if other discounts from other offers on the fixed services are being aplied).
  3. The more registrations are made by the mobile group members to the Super Packages within a month, the greater the discount on the monthly fee of the IPTV, Internet or landline service. 
  4. During the month in which the group has been created, the 20% discount will be calculated only on the Super packages which have been activated after the mobile number has received the confirmation message of becoming part of the group. 
  5. If the fixed services have been blocked unilaterally or bilaterally because of the any unpaid obligations, then the activation of the Super packages from the group members will not offer discount on the monthly fee of the fixed service as long as the fixed services remain blocked. 

How to benefit up to 2,000 MBs of internet for the mobile numbers of the group?

  1. Each mobile number, at the time of becoming a SuperFamily member, will automatically benefit 500 MBs of internet as gift, available until the end of the calendar month. If your group has 4 mobile members, all together will receive 2,000 MB.
  2. Every month, on the first day of the month, the mobile numbers which are part of the group, will receive 500 MBs as gift, eve if they do not activate any package. This gift will be automatically activated every month for as long as the mobile number remains part of the Superfamily group. 
  3. The Internet gift will have a step-charge of every 10 kBs and it is not available while roaming.

For the use and benefits of SuperFamily Group

  1. All subscribers of fixed and mobile services, part of individual tariff plans (for contracted fixed services and for mobile service with prepaid tariff plan) have the opportunity to be part of SuperFamily group created by a fixed number or to take invitations from fixed numbers to be part of SuperFamily group.
  2. A fixed or mobile number with Standard prepaid tariff plan, and a Super Riniring can be part of one SuperFamily group only.
  3. The SuperFamily Group will have a minimum of 2 members (one member with a fixed number and one member with a mobile number) and a maximum of 5 members (one member with a fixed number and up to 4 members with mobile numbers).
  4. Mobile members who become part of the group will receive an informative SMS about the group to which they belong and if they do not agree they can call within 48 hours to the Customer Service at 123 to request the removal of their number from the group.
  5. All members of the SuperFamily group cannot leave the group within 90 days from the moment of group membership, unless the members of the SuperFamily Group refuse to be part of the group for up to 48 hours from the moment of membership.
  6. The holder of the fixed number may remove the existing members of the SuperFamily Group within 90 days from the moment of joining the group and deactivate the Group within 90 days from its creation.
  7. The Operator and / or the Company / Persons authorized by him, will process based on the provisions made in the legislation in force, the personal data of the subscribers in order to create, operate and modify the SuperFamily Group.

 
Benefits of SuperFamily Group Members

  1. The value of 20% of the purchase price of prepaid monthly mobile packages, activated by the members of the SuperFamily group, will be deducted from the monthly fee of “fixed services” (which includes fixed telephony and / or IPTV and / or internet). This discount will apply to any purchase of prepaid monthly mobile packages by members of the SuperFamily group.
  2. The benefits of being part of the SuperFamily Group can only be provided for the prepaid monthly mobile packages that have been activated as the mobile number has received the confirmation message that it has become part of the Group.
  3. In the month in which the Group is created, the 20% discount will be calculated only for the monthly prepaid mobile packages that have been activated after the mobile number has received the confirmation message that it has become part of the Group.
  4. The discount mentioned in point 7 does not exceed in negative value the monthly subscription of fixed services, which means that the value of the monthly fee of the fixed telephony service goes up to 0 ALL for the given month, depending on the activation of the monthly packages. prepaid mobile by group members.
  5. The discount will be applied only to the monthly fixed service fee and not to the total invoice generated by the subscriber due to consumption outside the benefits of the fee to which it belongs.
  6. If fixed services are blocked unilaterally or bilaterally due to non-payment, then activation of prepaid monthly mobile packages by group members will not provide a discount on the monthly fixed service fee as long as fixed services are blocked.
  7. If the SuperFamily members of the mobile group are part of the promotional offers that offer discounts on prepaid monthly mobile packages, then the discount on the monthly fixed service fee will be in proportion to the purchased price of the package.
  8. Within the SuperFamily group, all mobile members of the family group receive a 500 MB internet bonus every month, with a monthly validity.
  9. The bonus internet volume will be spent at intervals every 10 KB.
  10. The benefits of monthly packages and internet bonus are not valid in roaming.
  11. The balance of monthly packages can be verified by sending an SMS with the text “Balance” to the number 145.

Leaving the SuperFamily group

  1. If the fixed number contract is closed at the request of the subscriber or for reasons of non-payment, then the group is automatically dissolved.
  2. If a member of the group is registered in the monthly mobile packages and then leaves the group, the package will continue to be valid until the end of its validity, while the volume of the online bonus will be terminated immediately if it is not consumed.
  3. In cases where members leave the ALBtelecom network or the numbers are closed, then they are automatically removed from the SuperFamily group, and can be replaced with other members if the maximum number of members is not met.
  4. If the group consists of a fixed number and a mobile number and the mobile number is removed from the network or closed, the group will be automatically disbanded.
  5. In case the SuperFamily group disbands, all group members will be notified by SMS.

 
ALBtelecom can change these "Terms and Conditions" at any time, only through the individual notification of the subscriber (which can also be by SMS or phone call through the IVR platform or web-redirect or Pop-Up) at least 30 (thirty) ) days before their entry into force, a notice which in cases where it does not contain sufficient details of the changes, will contain the address where the relevant changes were published. If the ALBtelecom Subscriber does not request the closure of the SuperFamily Group within 30 days from the date of notification, they will automatically enter into force.

Last Update: 4 September 2018