Details on RLAH+ preferential tariffs

  1. The above charging scheme is valid for originated / terminated calls, outgoing / incoming SMS to, from and between the countries of the Western Balkans during the roaming of the ALBtelecom client to the network operator visited in these countries.
  2. Outgoing calls are valid towards:
    • ALBtelecom Mobile
    • ALBtelecom Landline
    • Vodafone Albania
    • One Telecommunications
    • Other fixed operators
    • Operators in the Western Balkans (Kosovo, Serbia, Bosnia and Herzegovina, Montenegro and Northern Macedonia).
  3. Incoming SMS are unlimited and are not deducted from the package / tariff plan units.
  4. In case the client will make calls to international destinations outside these countries, the Promozone tariffs will be applied as per location (Promozone Western Balkans).
  5. Prepaid customers will have the right to use active packages in Albania and the units of these packages will be used according to the Fair Use Policy.
  6. Packages that customers have received for free (bonuses) will not be able to be used in the Western Balkans.
  7. When customers have an active Super Unlimited package as well as an internet package, both of these packages can be used in the Western Balkans, according to the priority in consumption they have in Albania.
  8. Events used in Roaming (National Minutes, National SMS, Internet), will be deducted from active packages in Albania or in case the customer has chosen a Roaming package, the units will be deducted from the latter.
  9. In case the customer has activated a roaming package, this package will have priority in consumption. After the completion of the roaming package units, the client can use the Roam Like At Home service through which the units (Minutes, SMS, Internet) of the package / plan that is active in Albania are deducted.
  10. In case the postpaid client has roaming units in his tariff plan, these units will have priority in consumption.
  11. In case the customer will run out of units calculated based on the fair use policy limit he will continue to use the prepaid package units / tariff plan being charged with additional surcharge fees for each unit.
  12. In case the customers do not have either roaming package or unit in their package in Albania, the standard tariffs of Promozone Western Balkans will be applied;
  13. In case the subscriber will not have an active Super Unlimited package while he is in the Western Balkans and will activate a Super Unlimited package, RLAH will be applied after the package is activated.
  14. For tariff plans with unlimited internet but with reduced speed, the reduction of roaming speed in the Western Balkans will be applied.
  15. Customers will be able to check their balance through the number 141.
  16. Step charge applied for incoming calls will be 30 + 1 seconds.
  17. Step charge applied for outgoing calls within the allowed amount of fair use policy inside the package will be 60 + 60 seconds, while outside the allowed amount of fair use policy inside the package will be 30 + 1 seconds.
  18. Step charge applied for outgoing calls outside the allowed amount of the fair use policy but inside the package will be 30 + 1 seconds, while outside the allowed amount of the fair use policy inside the package will be 30 + 1 seconds.
  19. Step charge Applied for internet within the allowed amount of the fair use policy inside the package will be 10 + 10 Kb, while outside the allowed amount of the fair use policy inside the package will be 1 + 1 kb.
  20. All prices include VAT.

For further information you can visit our ALBtelecom shops, official webpage www.albtelecom.al where is provided chat online, WhatsApp or Viber support at 067 2000123, or call the Customer Service at 123.

Last Update: 13 December 2019