Travel the world with your number
How can I use my Eagle number while in Roaming?
If you are traveling abroad your mobile phone will be connected automatically with one of the networks in the country you are visiting.
If it is not connected automatically you can choose manually a network by using the menu of your mobile phone:
1. Select "Tools" and then "Settings" at the menu,
2. Select "Phone" and then "Network",
3. Select "Manual Operator selection",
4. Select the operator you want from the displayed list.
To avoid any undesirable roaming charges, ALBtelecom customers living in the border areas shall apply the above mentioned procedure, manually activate Eagle Mobile network.
How can I call from abroad Eagle numbers or other national operators?
To contact Eagle numbers or other numbers you should dial the country code ex. 00355 or +355 and then the operator code ex. 67 for Eagle Mobile 0035567XXXXXXX or 68 for Telecom Albania ex. 0035568XXXXXXX.
To contact the fix numbers in your country you should dial the country code 00355 or +355 and area code ex. 4 for Tirana 003554XXXXXX.
If you need help you can contact our Customer Service at any time by dialling from abroad: 0035567123.
Now you can have Roaming!!!
Are you planning to go abroad and you are looking for a way to have contact with all? Eagle Mobile provides roaming service worldwide.
Roaming for prepaid customers
Roaming service provides to Eagle prepaid customers to make calls while are abroad. You will be automatically registered on the service but you should have enough credit to make the calls.
Roaming Internet service is not provided automatically but is activated by entering the code *125#.
Roaming for postpaid customers
Roaming service for postpaid customers is not automatically activated and they should contact their dedicated sale agent or visit the nearest ALBtelecom shop and get informed. In the shop they can pay the guarantee in order to activate Roaming service.
To see Eagle Mobile shops network, click here
All the postpaid individual customers can profit from the Incoming Roaming Service whenever abroad. They will receive incoming calls and SMS in any country that they will roam.
If you are a prepaid customer before leaving Albania you can check and recharge your account by contacting 141 or by using Eagle Star *100# OK menu.
If you are a postpaid customer before traveling abroad make sure that you have paid your invoices and take the confirmation that your Roaming service is active.
For more information regarding Roaming service, all corporate customers should contact with their dedicated sales agent, send e-mail at DL_Corporate_Sales_Support@albtelecom.al or call +355 4 2290 178; +355 4 2290 179.
Basic services that can be used when abroad are as follows:
Calls, SMS, MMS and internet use.
Before you leave, you should activate MMS & Internet for your number.
Deactivation of the Internet Roaming Service
All our customers traveling abroad have the option to deactivate only the Internet Roaming Service as per their wish and needs. Such deactivation can be done by entering the simple code *126# OK. In this way we can navigate in internet pages while in Roaming.
Upon returning in Albania, the users may activate again the Internet service by entering the code *125# OK.
This service is for free.
All the customers will be notified for this service via the SMS-s "Bon Voyage" and "Welcome Home" received respectively when leaving the country or coming back.
For further information, please contact 123.
If you are a prepaid customer, you can use the menu Eagle Star with all the services included herein by entering the simple code *100# OK, as you do when in Albania.
If you are a postpaid customer, you can also use the code *100# OK and profit from the services provided for postpaid subscribers.
Information for the visitors
The visitors from other countries and operators can use Eagle Mobile network by profiting from the lowest tariffs and contemporaneous services during their visit in Albania. They can use their mobile phone in any country that they travel because Eagle Mobile provides a coverage of 98% in the whole country.
Valid services for visitors of Eagle Mobile network:
Eagle Mobile provides a number of services such as: calls, SMS, Eagle Star menu, MMS, GPRS, Call Waiting, Call Holding, emergency calls:
Fire services 128
Emergency services 112
Finally, Eagle Mobile provides the service "Daily Info" for all the visitors in Albania, informing them on weather conditions and exchange rate for any day of staying in Albania.
For any information feel free to contact the Customer Care Services number: 0035567123.